You can move a
Digital Certificate Order along with all its related
Services from your existing Customer Control Panel to another Customer, by
following the steps mentioned below:
1.
Login into your Control Panel, search for the Digital Certificate and click on the same.
Click here to find
instructions to accomplish this >>
2. Click Move Services
link on the top right-hand side of the screen, to initiate the process.
3. Here, you would have to
mention the following details:
-
the Customer
Username (Email Address)* of the Customer account where you wish to move the
Digital Certificate Order.
-
the Customer ID of this
account. The Customer ID is a unique number associated with a Customer's
Profile. If you do not know the Customer ID of the new account, you can find it
in Settings -> Primary Profile in the new Customer Control Panel.
4. Select whether you wish to retain
the existing Contact Details after the
domain name associated with the Digital Certificate is moved to the new Customer Control Panel. This will keep the Whois
Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the
Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are
moving this Digital Certificate, is the one you really intend to and click on the Confirm button.
IMPORTANT
- *If you are moving the
Digital Certificate Order to a different Reseller, but have not created a Customer Account under that Reseller,
you can easily do so by clicking on the Sign Up link on the
new Reseller's site and filling up the form. You can then use the Customer ID, which appears on the success page,
along with the Username (Email Address) to
move your Digital Certificate Order to the Customer Control Panel you have just created.
- If you purchased a Digital Certificate
Order for a .EU
domain name, you
need to first complete moving your .EU domain name.
Once the action of moving your .EU domain name is complete, you can move the
Digital Certificate Order
to the new Customer by following the process explained above.
Click here to know
how to Move a .EU domain name to another Customer >>
- If you have purchased a Digital
Certificate Order for a .UK domain name, then you cannot move
this Order since changing the Registrant Contact constitutes
changing the ownership identity of the domain name, which is a billable
action.
- Third level .ME domain names can be registered only by
Montenegrin individuals and entities. Hence, if you are moving a Digital
Certificate Order for a Third level .ME domain name, do ensure
that the Customer to whom you are moving the Digital Certificate Order
has the Default Registrant Contact as a
Montenegrin individual or entity.
- Since move operation is currently not supported
for domain names under the following extensions, you would not be able
to move any Digital Certificate Order associated with them:
You may
encounter an error while attempting to Move Services for a Digital Certificate Order, if:
A. One or more Services for this
domain name are currently being
processed,
or
B. There is a Pending Invoice for any Service associated
with this domain name,
or
C. There are one or
more Services under another Customer of this [new] Reseller. For example, you have purchased
a Digital Certificate for yourdomainname.com through your Customer Control Panel with
VidyoTV.COM and have purchased Email Hosting Service for
yourdomainname.com
through Reseller B [from your Customer Control Panel] under the Customer
Account of X. Now if you try to move this
Email Hosting Order to another Customer Control Panel [say Customer Account of Y] under Reseller B, you will encounter an
error.
or
D. One or more
Products/Services are currently under the Money Back Period. (This would imply that deletion of that
particular Product/Service would entitle you to a refund.)
In any of the above cases, the Moving or
Pushing of the
domain name is not possible and you will have to either:
- wait for the
processing to complete, or
- Cancel any Pending process.